Shipping policy

We ship approximately within 7/10 working days from receipt of payment exclusively within the Italian territory.

To quickly deliver the products, L'OCA BIANCA ED ALTRE STORIE S.r.l. relies from time to time on the most suitable express courier or postal service.

Since delivery usually takes place during office hours, the Customer is required to communicate a different delivery address if no one is present during the delivery time.

The goods are usually shipped within 7/10 working days from the crediting of the payment made, except for some cases in which the hand production of the goods may require additional time, sometimes up to 4 weeks.

The goods travel on behalf and at the risk of L'OCA BIANCA ED ALTRE STORIE S.r.l. upon delivery of the goods by the courier, the Customer is required to check that the packaging is completely intact; otherwise, the goods must be "accepted with reserve", notifying the courier and describing the anomaly found.

If the package is seriously damaged in such a way that its contents have certainly suffered damage, the Customer must refuse delivery of the goods by notifying the courier.

Within 72 hours of receiving the goods, the Customer must notify L'OCA BIANCA ED ALTRE STORIE S.r.l. any damage, discrepancies and / or deficiencies found.

In the absence of such communication, any complaints may not be accepted.